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The Issue In Depth, June 2003

Editor's Note
Brian Gillooly

Two Sides Of The Story

Contributors
The finest minds in business technology are right here.

Openers
A digest of reports, research, Web sites, and books that help make sense of new business-technology concepts

Fast Forward
Emerging Tech + Business Innovation

Executive Report
Inside Out

Letters

Executive Briefing
Lawmakers Want To Bar Overseas Outsourcing
An interview with New Jersey Sen. Shirley Turner

Square Off
Which IT business model works best for you?
By Thomas Smith and Les Muma
Centralized. Effective controls can be achieved only with standard processes and a centralized approach.
Decentralized: Giving control to business units ensures close client ties and an entrepreneurial mentality.

Other Visions
Swinging With Superstars
By Butch Harmon
Teaching overachievers like Tiger Woods takes optimism, realism, and an open mind.

Business Leadership
Not Your Father's Outsourcing Deal
By Mark Hodges
The current wave of offshore outsourcing includes business processes and administrative tasks. New management skills will be required, too.

Business Management
Sourcing In The Right Light
By Ravi Aron
Right-sourcing, not necessarily outsourcing, is the best way to strategically execute critical business processes.

Customer Relationships
Profits In The Balance
By Peter Koudal and Todd Lavieri
When costs and customer and supplier relationships are balanced evenly, profitability increases.

Financial Management
Adaptive Pricing Comes Into Focus
By Edward Hansen and Sol Irvine
State-of-the-art contracts build in business agility.

Global Issues
Staying Close To Shore
By Brian Keane
To augment outsourcing to offshore locations like India and Russia, some companies are wading into near-shore strategies.

Understanding Law
Surviving Sarbanes-Oxley
By John Parkinson and Stewart Bloom
Wall Street, Congress, and your CFO, too, soon will demand real-time answers to financial questions, data security guarantees, and insight into intangibles. Can you deliver?