The Midmarket Innovation Evolution
Finding innovative technology solutions to business problems is hard enough for multibillion-dollar, global enterprises with massive IT resources and budgets. The challenge can be even greater for middle-market companies, many of which have fewer employees in their entire organization than a large corporation has in its IT department.
Bob Violino November 2005

Executive Report: Managing Process Innovation
More IT and operations executives are beginning to understand that their current technology does little to link the processes that run their companies to the transactions that result from those processes—transactions at the heart of corporate growth and profitability. This disconnect is rooted in a basic misunderstanding of the purpose of enterprise resource planning and the role of business-process management—relationships that we're now examining more carefully.
Colin Snow September 2005

Research: Automated Customer Service Takes Off
Businesses are relying more on IT for nearly every facet of customer interaction: billing, marketing, order processing, sales, and support. With the growing use of technologies such as call-center automation, CRM, data warehousing, Internet-based applications, and sales-force automation, it's hard to imagine how enterprises could comprehensively relate to their customers without IT.
Bob Violino August 2005