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Square Off
Do Customers Have Too Much Power? February 2006
Do customers have too much power? Yes, says Accenture's Paul Nunes. Not only are customers calling the shots on price and brand perception, they're also blurring companies' strategic focus. No, replies eSignal's Scott Johnson. Affording customers every opportunity to interact with your company--and each other--is good for business....
more
On-Demand CRM And The CIO
February 2006
It sounds disempowering, but the truth is, on-demand CRM may be one of the best ideas to hit the CIO's desk in a long time ...
more
SOA And The CIO: Changing Rules, Changing Roles
January 2006
In the short term, it's more of the same; in the long term, it's change or be left behind...
more
The Hidden Cost Of Software Contracts
November 2005
Lessons from the convoluted, the obfuscated, and the totally unintelligible...
more
Going Nuclear: Customization And Critical Mass
October 2005
Are you thinking that customization is the way to go? Think again....
more
Disposable PCs and Disposable Software
September 2005
Will everything in computing go generic?...
more
CIOs Marching To A Different Drummer
August 2005
The timetables for judging CIO success and for enterprise software releases are way out of whack...
more
 
January 2006, Issue
51
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